Checkout

• Cancelling your order for a Smart Thermostat

  If you haven’t received your order, please check the tracking information that was provided and contact (FedEx or USPS) in the event there were delivery issues. You must contact Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com. For inquiries such as partial sh...

• How do I view my orders?

  An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: ● The contents of the email and/or, ● Clicking the “View Your Order” link within the email which allows you to view of your full order. ● On the settings page, after you lo...

• Is my payment information safe?

  We take every possible precaution to protect your payment information. All payments are processed using enterprise level encryption, safety protocols and are PCI DSS compliant.

• Is there a limit on how many thermostats that I can purchase to qualify for rebate?

  You can purchase as many thermostats as you wish. However, you can only qualify for 1 thermostat rebate per calendar year.

• Lost or Partial Shipment

  If you haven’t received your order, please check the tracking information provided and contact the shipper (FedEx or USPS) if there were delivery issues. Then, please contact Customer Service at (844) 363-7833 or via email at customerservice@enervee.com.

• What if I am ineligible for rebates?

  Anyone can purchase from the SCE Marketplace at the full retail price.

• What if I received a defective product?

  For thermostats, you can report a defective or damaged unit directly at Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com.and they will send a no-cost replacement.

• What payment methods can I use?

  You may securely checkout using all major credit cards and debit cards, including Visa, Mastercard, Discover, and American Express.